M Miicchhaaeell DD.. RRhhooddeess,, MMMBBBAAA,,, BBBSSS

Farmington Hills, Mi 48331

Phone: 248-342-1034  E-mail: mike@level8consulting.com 

CAREER SUMMARY

A creative, versatile, and tireless Telecommunications, Information Technology, and Business Process consulting,

sales, engineering, operations, marketing, and management professional with diverse and extensive industry

experiences addressing Consumer, SMB, Fortune, Automotive / Manufacturing, Education, and Government markets.

Proven ability to leverage technology and improve process efficiencies in diverse settings. Effective results-oriented

leader with combined strengths in direct sales, organizational & business development, marketing, operations &

technology management, business intelligence & quantitative methods, and strategic planning with tactical execution.

Embracing change with vision, adeptly skilled at removing barriers to success within and between organizations while

consistently demonstrating and achieving immediate and measurable contributions.

CAREER HIGHLIGHTS

 Successfully sold to and consulted with over 850 domestic and multi-national organizations yielding $400M+ in

personally negotiated contracts for telecommunication, information technology, consulting, and professional services.

 Distinguished history starting-up, turning around, and rapidly improving sales and service organization productivity.

 Achieved $250M+ in aggregate first year operational savings improving organizational effectiveness, process

efficiencies and control, and related return on assets and investments.

 Accomplished communicator with strong speaker engagement experience in over 300+ customer forums, industry

seminars, professional conferences, and related trade-shows.

CAREER HISTORY

AT&T

AT&T INDUSTRY & MOBILITY APPLICATIONS SOLUTIONS – GOV / EDU Southfield, MI

Wireless Carrier Voice, Data, Mobile Applications, and Managed Services

Mobility Applications Consultant

Enterprise LTE / HSPA+ Wireless & Mobile application solutioning leveraging cloud, mobile resource management

(MRM), mobile enterprise application development platforms (MEAP), mobile device and application management

(EMM / MDM / MAM), LBS, AVL, Telematics, M2M and more across multiple Lines of Business addressing Higher

LEVEL 8 CONSULTING LLC, Farmington Hills, Mi

2011- present

http://linkedin.com/in/michaelrhodesurl

Education, K-12, State Agency, County, Municipal, and Public Safety government segments throughout MI and MN.

 Exceeded all sales metrics with focus on Mobile Security, Location Based Services, AVL, Emergency Notification Systems,

Mobile VPN, Connected Devices (M2M / IoT), and Mobile Software Application Development and Deployment.

Business Process, Information Technology, and Telecommunications Consulting Services

2009 - present

Founder / Principal Consultant

Technology evolution, integration, and process improvement practice providing strategic planning, optimized

infrastructure architecture, process assessment, industry best practices recommendations, project-based technology

refreshments, vendor contracting, negotiation, and trusted advisor retainer service.

 Contracted to develop global telecom strategies including MAN/WAN, RF, Cloud, M2M / Telematics, and wireless telemetry

architectures; security assessments; CRM optimization; vendor RFP bid documents, scorecard mechanisms, selection,

procurement, and project management services.

AT&T / SBC

AT&T PREMIERE CLIENT GROUP, SBC GLOBAL MARKETS, Livonia, MI

Local Exchange, Long Distance, Wireless Carrier Voice, Data, and Managed Services

2003 - 2009

Senior Technical Network and Sales Consultant

Technical solution engineering and life-cycle enterprise account management support incorporating LAN, MAN, and

WAN convergent technologies including: Optical (DWDM / SONET), Ethernet (10/100/1000BaseT), Wireless (TDMA/GSM,

UMTS/HSPA, 802.11abg-n, 38 GHz LOS), IP / MPLS, VoIP, and managed network, hosting, and security services.

 Exceeded all revenue and MBO objectives penetrating new and existing enterprise accounts headquartered in MD, MI, NJ, and

PA acquiring $17.8M in new transport and value-added services contracts. Uniquely conversant and skilled leveraging all

legacy AT&T, Bell South, and SBC voice, data, wireless, and value-added products, services, and related processes.

 Material contributor to Business Process Improvements delineating data transport feature sets (Legacy AT&T, Bell South, and

SBC) and Business Application Vulnerability methodologies for the AT&T national technical sales overlay organization.

 Increased revenue by $150M+ within SBC’s 200 largest customers for voice and data services, including engineering and

contracting for Call/Contact Center, Consulting, Ethernet/SONET, FR/ATM, Hosting, & IP/MPLS VPN services.

MDR

SPRINT CORPORATION

SPRINT E|SOLUTIONS, Southfield, MI (2001–2002)

I.T. Consulting, E/M-Commerce, Security, and Application Hosting Services

Regional Sales Manager

1981 - 2002

Formed and directed senior acquisition team rejuvenating consulting, hosting, and mobility P&L operations.

 Increased annualized revenues from $360K to $3.4M and opportunity funnel from $0 to $8.8M within 12 months.

 Recruited, hired, trained, and developed new sales team of senior account executives and I.T. consultants, acquiring 23 new

accounts yielding ten-fold revenue growth.

 Forged new channel alliances improving marketplace penetration and reputation in all industry segments within MI, OH, IN.

SPRINT BUSINESS, Livonia, MI (1999-2001)

Telecommunications Services - Voice, Data, Video

Sales Director (Mid-Market, National Market, Global Market)

Turned around underperforming telecommunications sales and service operation for Michigan and Ohio.

 Grew annual revenues from $28.8M to $62.4M within 16 months.

 Restored branch productivity and performance from 25th to 2nd in the nation (new revenue acquisition).

 Closed Sprint’s largest Y2K account negotiating and securing 5-year, $25M+ contract with Global Automotive manufacturer.

SPRINT PARANET, Southfield, MI (1998–1999)

I.T. Professional Services, Practice-based Consulting, and Outsourcing Services

General Manager

Started-up and advanced P&L operation for I.T. Consulting and Operations Outsourcing organization.

 Starting with only a phone and a desk, created, developed, and advanced sales branch operations from 0 to 25 full-time

consultants within 18 months generating $3.6M annually @ 90% average utilization achieving an 18% operating margin.

 Secured Paranet’s largest international network operations outsourcing contract with Fortune Automotive Supplier formulating a

$3.5M global services contract providing 24% net OPEX savings to customer.

SPRINT LONG DISTANCE, Livonia, MI

Telecommunications Services - Voice, Data, Video

Regional Data Sales Manager (1992–1998)

Senior National Account Manager “capacity” with direct and overlay account management charter providing strategic

 Acquired $70M+ in data, voice, and video networking contracts with over 100 Fortune 1,000 organizations within a seven-state

mid-west and eastern region. Recognized as national leader in this capacity.

account planning, complex data network and managed solution design, and revenue acquisition and growth.

 Championed proof-of-concept position for national sales organization including position description, training curriculums,

performance metrics, learning certification processes, and mentoring of new candidates.

Senior Area Product Manager (1991–1992)

Field marketing capacity focused on data product offer management and service training to field sales personnel.

 Lead contributor and presenter to customer seminars, focus groups, and complex bids. Received Sprint’s Achievement award.

 Spearheaded Sprint’s Managed Network Services portfolio development. Instrumental in inaugural rollout of Sprint’s 1st

generation Frame Relay and Tier I Internet network services (SprintLink).

SPRINT INTERNATIONAL (GLOBAL ONE), Reston, VA / Livonia, MI (1989-1991)

Global Telecommunications and Private Networks

Senior Network Engineer

Engineered and implemented TDM, X.25, Frame Relay, SNA, TCP/IP, and Ku / Ka satellite-based technologies for

TELENET, Reston, VA / Livonia, MI (1987–1989)

Public and Private Data Communications Networking

Systems Engineer

Engineered, deployed, and optimized public and private X.25 data networks and messaging systems to distributed

GTE SPRINT, Burlingame, CA / Southfield, MI

Long Distance Services Carrier – Large Business

private network clients within the Fortune 1,000 and federal government markets.

 Achieved 190% of assigned quota and received Sprint’s President’s Club award.

Midwest account base.

 Designed and implemented network engineering, costing, and pricing systems utilizing C/Compiler Basic languages for federal

government initiatives (VA/HUD) - instrumental in obtaining $100M in contract awards. Received Telenet’s Champion award.

Operations Manager (1984–1987)

 Created, implemented, and streamlined regional and national applications for field sales automation, sales compensation,

performance measurement / analytics, budgeting and cost accruals, income and personal portfolio planning, product pricing

and engineering, territory management , CRM, BI, and related market assessments.

Information Systems / Call Center Manager (1982–1984)

 Effectively managed Sprint’s National Data Processing, Call Center, and Customer Service operations including: responsive

staff, systems administration and maintenance processes, database and application software integrity and evolution, new

application source coding, implementation, and documentation. Achieved 98.9% systems availability for order processing and

PBX / ACD systems to 400+ seat call center.

2

MDR

SOUTHERN PACIFIC COMMUNICATIONS, Birmingham, MI (1981-1982)

Long Distance Services Carrier - Consumer and Small Business

 Business/Customer Service Manager

 Telemarketing Sales Manager / Representative

OTHER:

 US Dept of Labor:

 Alan Ford:

Formal Education:

MBA Information Technology, Finance

Oakland University, Rochester, MI

BS Business Management; Computer Information Systems, Applied Statistics

Oakland University, Rochester, MI

Detroit Country Day, Birmingham, MI

1990

1982

AT&T, SBC, SPRINT, University, and Vendor Training:

Atlanta, Baltimore, Chicago (Hill Associates), Cleveland, Dallas, Denver, Detroit, Las Vegas, Philadelphia, Reston, San Francisco

(Golden Gate University), Tampa, Washington D.C., more.

Certified Technical Training

ATM, B-ISDN, CDMA / TDMA, Centrex, DECNet, xDSL, EDI, FDDI, Frame Relay, GSM, IMS (SMS, MMS), IP-VPN (GRE, IPSec, L2TP,

SSL), IPX / SPX, ISDN, LAN-based systems (802.xx Ethernet / Token Ring), LTE, MMDS, MMS, MPLS, NETBIOS, Network Planning &

Design, Network Management & Control - SNMP, POP Compliant Messaging Systems, Network Security, Routing (BGP, E/IGRP, OSPF,

RIP), SDS, SMDS, SMS, SNA / SAA, SONET / SDH, SS7, Storage (NAS, SAN), Structured Cabling and Wiring, Switching (VLAN),

Telecommunications Cost and Expense Management (TEM), TCP/IP (IPv4, IPv6), Voice Traffic Engineering (Erlang, Poisson), VoIP (CTI,

IPT, SIP, UC), WDM (CWDM, DWDM), Wi-Fi 802.11abg+n, WiMAX 802.16 / LTE (3GPP, VoLGA), ITU X.25 / 28 / 29 / 3, X.400 / X.500;

VSAT (C / Ka / Ku Band)

Application Suite and Program Language Experience

Assembly (8086/8088), Basic / Cbasic / Vbasic, Burroughs CANDE, Business Objects (Crystal Reports), C / C+, Cobol, DOS

(various), Focus, Fortran, HTML, Honeywell Multics, IBM CICS / JCL / MVS / NCP / NPSI / VM / VTAM, Java, Mark IV, Microsoft

(Exchange, Office Suites, Windows OS, various), PL/1, Prime OS, RDBMS (OLAP, OLTP) , RPG, SAS, SPSS, SQL, Various

Scripting Languages, Unix, Vision (Motorola), XML

Enterprise Application Experience

BA: SAS; BI / OLAP: Business Objects; CRM: Siebel and others; E-Commerce / ECM (Calendaring, Collaboration, Content

Delivery, Distribution, Management, Portal, Messaging): Akamai, Aruba, BroadVision, Cisco, IBM (Lotus Notes), Microsoft,

Mirapoint, SUN / iPlanet; ERP: JD Edwards, MFGPro, Oracle, PeopleSoft, SAP; MDM / MAM: AirWatch, Box, Good, McAfee,

MobileIron; Notification Systems (ENS): Rave Mobile Safety, Soprano; SCM: i2 and others; SFA: ACT!, Goldmine, Microsoft,

Salesforce, SalesNow, Siebel; Wireless: GPS Location / AVL, Smart Grid / Smart Meter / SCADA, Telematics / Telemetry / VPN

Computer Hardware / Processor / Server Training and Experience

Apple, AT&T UNIX, Compaq, DEC, DG/EMC, HP, IBM (S36 / S38 / AS400 / 9xxx), Motorola (IV Phase), NCR, Prime, SGI, SUN,

Tandem, Unisys

Network Hardware / Software Training and Experience

Channel Banks / Drop & Insert / DSU/CSU: Adtran, Kentrox, Telco Systems, Verilink, Visual Networks/Fluke; Firewall: Ascend/Lucent,

Checkpoint, Cisco, Edgewater, Raptor; Inverse Multiplexor: Lucent/Ascend, Teleos; Modem: Codex, GDC, Paradyne; Network

Management System: BMC Patrol, Citrix, Compuware Vantage, Concord Network Health, HP Openview, NetCool, Tivoli, Visual

Networks/Fluke, various SNMP/RMON devices; Packet Switch / PAD / Concentrator: Alcatel, and others; PBX / IP-PBX / Contact

Center / Call Center / UC: Aspect, Avaya, Cisco Aviid/Unity, Edgewater, Genesys (Alcatel/Lucent), IBM/Rolm, Nortel; Routers – Switch

(L2/L3) / Optical (L1) / ROADM: 3-Com, Alcatel, Ciena, Cisco, Fujitsu, Fore Systems/Marconi, Juniper, Motorola, Nortel; Security Tokens:

RSA SecurID; Storage Array / SAN / NAS: EMC, Hitachi, Network Appliance, Sun; Time Division / Statistical Multiplexer: Adtran, Digital

Link, Timeplex, NET, Stratacom/Cisco; Video CODEC: Cisco TP, CLI, Intel, Polycom, Tandberg, Vtel; WAN Optimization Controller /

Accelerator: Cisco, FatPipe, Juniper, Riverbed; Wireless: RFID (Intermec), LOS (Bridgewave, Ceragon), M2M (Digi, Sierra), SCADA (GE

Spread Spectrum Transceivers), Security Cameras (Linksys/Cisco, Swann)

Business Management, Process, Sales, Sales Management, and related Technical Training

Axiom (SOCS), Basic Telephony, Business Continuity Planning, Business Intelligence / Analytics and Data Mining, Capability

Maturity Model (SEI CMMi), Coach as Leader, Consultative Selling, Counter Intuitive Selling, Data Forecasting and Predictive

Modeling Methodologies (Time Series and Causal), Disaster Recovery Planning, Econometric Modeling, Fiber Optics Principal and

Design, Financial Selling, Ford Motor Company Sales Associates, Holden Power Based Selling, Holden Value Based Selling,

Human Resources Development, Interviewing Skills, ITILv2, Lean, Multivariate Regression Analysis, National Management

Practices, Negotiation Skills, PBX and Centrex operations, Presentation Skills, Project Management, Quality and ISO 9000,

Security Management (CISSP curriculum), Selling to Vito, Six Sigma, Statistical Modeling, Strategic Account Management,

Strategic Selling (Miller Heiman), T-1 Networking, Time Management, Total Quality Management (TQM), Unified Communications

(various), Virtual Private Networking (Voice – VPN, VNET, SDN)

3

Programmer / Analyst D.O.T. Code Test Validation Automation Project (FORTRAN, PL1)

New / Used Car Sales Representative

EDUCATION, TRAINING, AND EXPERIENCE